CityLink Internet FCC Compliance

Last Updated: January 1, 2023

Our Commitment to Compliance

CityLink Internet is fully committed to complying with all applicable FCC regulations and requirements to ensure fair, transparent, and lawful service to our customers.

1. Open Internet Transparency

In compliance with FCC transparency requirements (47 CFR § 8.3), CityLink Internet provides the following information about our broadband internet access services:

1.1 Network Practices

Congestion Management

CityLink Internet employs reasonable network management practices to ensure all customers receive quality service. During periods of congestion, traffic is managed fairly without blocking or throttling lawful content.

Application-Specific Behavior

We do not block or throttle lawful applications, services, or non-harmful devices, except as necessary to:

  • Manage network congestion
  • Address security threats
  • Prevent illegal content distribution

Security Measures

CityLink Internet employs industry-standard security practices to protect our network and customers, including:

  • DDoS mitigation
  • SPAM filtering
  • Malware protection

2. Performance Characteristics

In compliance with FCC transparency rules, we disclose the following performance characteristics of our service:

Service Tier Advertised Speed Typical Speed Range Latency
Residential Basic 100 Mbps 95–105 Mbps 10–25 ms
Residential Plus 300 Mbps 285–315 Mbps 8–20 ms
Business Standard 500 Mbps 480–520 Mbps 5–15 ms
Business Premium 1 Gbps 950–1050 Mbps 2–10 ms

Performance metrics are based on internal testing under normal network conditions. Actual performance may vary based on factors outside our control.

3. Privacy Policy Compliance

CityLink Internet complies with all applicable FCC privacy regulations (47 CFR § 64.2001 et seq.) regarding customer proprietary network information (CPNI):

Data Collection & Use

We collect only the information necessary to provide service, including:

  • Account information for billing and service
  • Network performance data for troubleshooting
  • Usage statistics for network management

Data Protection

We implement appropriate security measures to protect customer data, including:

  • Encryption of sensitive data
  • Access controls and authentication
  • Regular security audits

Your Privacy Rights

Customers may review our full Privacy Policy and opt out of certain data uses as permitted by law. Contact privacy@citylinkinternet.com for more information.

4. Accessibility Compliance

CityLink Internet complies with FCC accessibility requirements (47 CFR § 6.1 et seq. and § 14.1 et seq.) for people with disabilities:

Requirement Our Implementation Compliance Status
Section 255 (Telecom) Compatible with TTY devices, accessible customer service Fully Compliant
Section 716/718 (Advanced Comm) Accessible websites, apps, and support services Fully Compliant
CVAA (Video) Closed captioning support for video services Fully Compliant

Accessibility Support

Customers with disabilities may request accommodations by contacting accessibility@citylinkinternet.com or calling (555) 789-0123 (TTY: 711).

5. Emergency Services

CityLink Internet complies with FCC emergency service requirements (47 CFR § 9.1 et seq.):

911 Service

All CityLink Internet voice services include:

  • Basic 911 service (where enhanced 911 is not available)
  • Automatic location information transmission where technically feasible
  • Clear customer notification about 911 capabilities and limitations

Emergency Alerts

We participate in the following emergency alert systems:

  • Wireless Emergency Alerts (WEA)
  • Emergency Alert System (EAS)
  • National Weather Service alerts

6. Regulatory Fees & Contributions

CityLink Internet complies with all FCC regulatory fee and contribution requirements:

Requirement Description Our Compliance
USF Contributions Universal Service Fund Quarterly filings and payments
TRS Fund Telecommunications Relay Service Quarterly contributions
NANPA & LNP Number administration Annual contributions
Regulatory Fees Annual FCC regulatory fees Timely payment

7. Consumer Protection

CityLink Internet adheres to FCC consumer protection rules regarding:

Truth-in-Billing

We provide clear, accurate billing statements that:

  • Clearly identify all charges
  • Separate government-mandated charges
  • Provide clear contact information for questions

Service Disclosures

All service offerings include clear information about:

  • Pricing and fees
  • Service limitations
  • Early termination fees (if applicable)
  • Data caps or usage limits

8. Compliance Monitoring

CityLink Internet maintains an active FCC compliance program including:

  • Regular internal compliance audits
  • Employee training on FCC regulations
  • Designated compliance officer
  • Document retention policies
  • Prompt response to FCC inquiries

9. Contact Information

For FCC compliance-related inquiries, please contact:

compliance@citylinkinternet.com

(555) 789-0123

CityLink Internet
Attn: FCC Compliance Officer
123 Main Street
Anytown, ST 12345

Filing a Complaint

Customers may file complaints with the FCC through their Consumer Complaint Center at consumercomplaints.fcc.gov or by calling 1-888-CALL-FCC (1-888-225-5322).

This FCC Compliance Statement is provided for informational purposes only and does not constitute legal advice. CityLink Internet reserves the right to modify this statement as needed to comply with changing FCC regulations.